Shipping policy

Shipping Areas: We currently ship within Australia only.

Carriers: We ship with CouriersPlease, Aramex and Australia Post. At checkout you’ll see live quotes for every service available to your address — simply choose the one that suits you best.

Shipping Costs: Shipping rates are calculated automatically at checkout based on your delivery address and the weight and size of your parcel — the rate you see at checkout is exactly what you pay, with no hidden fees.

Processing Time: All orders are processed within 3 business days.

Delivery Estimates: Once your parcel is on its way, these are the typical delivery times for each option:

Shipping option at checkout	Delivered by	Typical delivery time*
Road Express	CouriersPlease	2–3 business days (metro), 5–7 for regional areas
Aramex	Aramex (Economy)	2–6 business days
Parcel Post	Australia Post	2–6 business days
Express Post	Australia Post	1–2 business days

*Estimates only, counted from the day of dispatch from our Melbourne warehouse. Remote and regional areas can take a little longer. The options shown at checkout are quoted live for your address — if a carrier doesn’t service your area, that option simply won’t appear.

PO Boxes & Parcel Lockers: Couriers can’t deliver to PO Boxes or Parcel Lockers — for these addresses checkout will automatically show Australia Post options only.

Tracking: You will receive a shipment confirmation email with your tracking number once your order has shipped. You can track your parcel anytime on the relevant carrier’s website.

Delivery & Authority to Leave (ATL): All parcels are sent with Authority to Leave by default — if there is a safe spot at your address, the driver will leave your parcel there (usually with a delivery photo), so you don’t need to be home. If tracking shows your parcel as delivered with a delivery photo, the parcel is considered successfully delivered, and we are unable to accept responsibility for parcels that go missing afterwards. Prefer not to have your parcel left unattended? Simply tick the “Signature on delivery” option (+$2.95) in your shopping cart before checkout — the driver will then collect a signature at your door instead of leaving the parcel.

If no one is home (or there is no safe place to leave your parcel): The driver will leave a card or send you a notification, and your parcel will be kept safe nearby:

• Australia Post — your parcel is taken to the nearest Post Office for collection.
• CouriersPlease — collect from a nearby Collection Point, or book a free redelivery within 6 business days using the link in your notification.
• Aramex — arrange a free redelivery to your address, or collect from a local Parcel Connect agent.

Lost or Damaged Parcels: If your order arrives damaged, or has not arrived within the estimated timeframe, please contact us at info@crunchstash.com within 7 days with your order number (for damaged items, please include photos of the item and packaging) and we will make it right.