Everything you need to know about ordering Japanese snacks, drinks and groceries from CRUNCH STASH in Australia. Can't find your answer? Email us at info@crunchstash.com.
Where does CRUNCH STASH ship?
We ship Australia-wide with Australia Post, straight from our Aussie warehouse. Every order is packed locally in Australia, so there are no international shipping delays or customs surprises.
How much does shipping cost?
Shipping is calculated automatically at checkout based on your address and the weight and size of your order. Add your items to the cart and enter your address to see the exact cost before paying.
How long does delivery take?
Orders are dispatched from our Australian warehouse and delivered by Australia Post. Delivery times depend on your location — metro areas typically receive orders within a few business days, while regional areas can take a little longer. You can follow your parcel with the tracking number we email you.
Are your Japanese snacks genuine imports?
Yes — every product at CRUNCH STASH is a genuine Japanese product imported from Japan, including Japan-exclusive flavours of KitKat, Pocky, Boss Coffee and more that are not sold in regular Australian supermarkets.
Do you offer any discounts?
Yes! New customers get 5% off their first order with code WELCOME5. You can also share code SNACKBUDDY5 with a friend so you both save 5%, and our Stash by the Box carton deals save you about 5% when you buy by the box.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, eftpos and UnionPay, plus Shop Pay, Apple Pay, Google Pay and PayPal.
How do I track my order?
Once your order ships, we email you an Australia Post tracking number. You can also use the Track My Order page on our website at any time.
What is a CRUNCH STASH Mystery Box?
Our Mystery Boxes are surprise bundles of popular Japanese snacks, drinks and candy, packed to a value higher than the box price. They are a fun way to discover new favourites or a great gift for any Japanese snack lover.
Can I buy Japanese snacks in bulk?
Yes — our Stash by the Box range lets you buy full cartons of drinks, snacks and candy at around 5% off the single-unit price. Perfect for offices, parties and serious snackers.
How can I contact CRUNCH STASH?
Email us at info@crunchstash.com and we will get back to you as soon as we can. You can also reach us through the contact form on our website.
